Role Profile
AI & Product Operations
Managing the edge where automation meets real-world operations.
Evidence, not keywords.
This page emphasizes the part of my background most relevant to ai & product operations roles while keeping the same underlying career history and facts.
Dispatch Command Center
Where does automated dispatch fail?
82%Auto Dispatch
18%Human Panics
4:42Median TTFD
91%SLA
Panic concentration by geography; drill into rate, distance, capability, availability, ETA, and provider response.
| Provider | Type | Jobs | Auto | Panic | Accept | SLA |
|---|---|---|---|---|---|---|
| Provider A | Signed | 842 | 91% | 9% | 94% | 96% |
| Provider B | Affiliate | 611 | 78% | 22% | 86% | 89% |
| Provider C | Signed | 508 | 94% | 6% | 97% | 97% |
Illustrative synthetic data for portfolio demonstration—not HONK proprietary data.
Experience
Supervisor → Analyst → Manager
Progressive experience spanning frontline execution, analytics, account/partner management, and operational leadership.
Education
MBA + B.S. Business Administration
California State University, Los Angeles.
Approach
Data → decision → execution
Use operating data to identify the problem, understand business impact, take action, and measure the outcome.