Role Profile
Operations & Program Management
Leading people, partners, service levels, and economics at scale.
Evidence, not keywords.
This page emphasizes the part of my background most relevant to operations & program management roles while keeping the same underlying career history and facts.
Operating scope
Management beyond the queue
$1.8MOperating Budget
~$500KVendor Spend
300+Partners
12Domestic Staff Led
Also managed through offshore/BPO leadership structures, with responsibility spanning service performance, staffing, escalations, vendor economics, and continuous improvement.
Operating system
Measure → intervene → stabilize → scale
Monitor SLA / demand
Identify constraint
Align people / partner
Execute recovery
Standardize improvement
Experience
Supervisor → Analyst → Manager
Progressive experience spanning frontline execution, analytics, account/partner management, and operational leadership.
Education
MBA + B.S. Business Administration
California State University, Los Angeles.
Approach
Data → decision → execution
Use operating data to identify the problem, understand business impact, take action, and measure the outcome.