Analytics & Business Intelligence

Operations Command Center

Synthetic portfolio data. Heatmap concept: demand, SLA misses, TTFD, panic rate, or provider coverage by geography.

From raw event data to executive action

Demonstrate data cleaning and Power Query, SQL/Looker exploration, Excel modeling, Power BI semantic modeling and DAX, then summarize the management decision—not just the chart.

SELECT market, partner_type,
  AVG(ttfd_minutes) AS avg_ttfd,
  AVG(auto_dispatch) AS auto_rate,
  AVG(sla_met) AS sla_rate
FROM service_events
GROUP BY market, partner_type;