Customer Success & Account Management
Turning enterprise relationships into measurable operational outcomes.
Evidence, not keywords.
This page emphasizes the part of my background most relevant to customer success & account management roles while keeping the same underlying career history and facts.
Enterprise customer 360
Portfolio concept: connect operational service performance to retention, renewal risk, executive escalations, and expansion opportunities.
Detractor → postmortem → action
Experience connecting ETA, coverage, provider performance and service failures to customer experience and retention risk.
Supervisor → Analyst → Manager
Progressive experience spanning frontline execution, analytics, account/partner management, and operational leadership.
MBA + B.S. Business Administration
California State University, Los Angeles.
Data → decision → execution
Use operating data to identify the problem, understand business impact, take action, and measure the outcome.